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People with Reduced Mobility | PRM

Transport accessibility


One of the main objectives of AT is to provide inclusive and accessible public transport.

In compliance with the obligations of the concession contract signed with the Region of Tuscany, Autolinee Toscane undertakes to adopt measures to ensure the full accessibility of its services to people with reduced mobility (PRM).


PRM information and assistance

Autolinee Toscane has a fleet of buses with a platform that can be lowered to provide wheelchair access.

To provide us with full and complete information, and enable us to assist people with reduced mobility in planning their travels, reservations must be made (except for the metropolitan city of Florence) using the following channels:

Free number 800 14 24 25

      Every day from 08:00 to 20:00



Online Form


Click here to access the form

In order for us to guarantee the service, you must provide the following information when booking:

  1. Your personal and contact details (email and telephone number)
  2. Details on the journey (origin, destination, time, day - on the Form - select the area field)
  3. Any specific needs (presence or absence of a travel companion).


List of stations with disabled facilities:

Florence : Santa Caterina da Siena
Arezzo : Viale Piero della Francesca
Grosseto : Piazza Guglielmo Marconi
Lucca : Piazzale Verdi
Siena : Piazza Gramsci


Booking times

Requests for assistance and bookings must be made 48 hours before the date on which the service is required.

Autolinee Toscane will confirm the booking within 24 hours.

The service is guaranteed within 48 hours subject to the availability of vehicles.

In the event that the booking request is not made according to the above timeframes and methods, the service cannot be guaranteed.

NB: wheelchairs compliant with the maximum permitted load of the platform may be allowed on board.

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