Fines

You can pay it:

• on board, directly to the staff when they check your ticket.

• at a LIS point, using the barcodes found on the notice.

Note: if you pay the fine on the bus or afterward, you cannot appeal with a written defense.

TIPS: for more information on fines, we recommend reading here: https://www.at-bus.it/en/fines

Read carefully the instructions on the fine notice; they will help you understand how to use the barcodes for payment!

Write to us using our “Talk to at” form, with the subject “Duplicate Fine”, and attach the specific form that you can download from this page: https://www.at-bus.it/en/fines

Note: submitting the request does not suspend the deadlines for the fine.

We recommend waiting for a response from the fines office. 
Fines follow an administrative process that requires formal steps and certifications, so the reply may take longer than a standard information request.

On the fine notice you will find all the instructions for submitting a written defense.
You can also download the written defense form here https://www.at-bus.it/en/fines  

Note: If you dispute a fine, the payment deadline is not suspended.
Remember that if you pay it, you can no longer contest it.

TIPS: If you need a paper form, you can request it at one of our ticket offices within 15 days of the penalty.
Please note that the ticket office does not handle fines! To submit a written defense, follow the instructions provided on this page here https://www.at-bus.it/en/fines