Skip to main content
Logo of Autolinee Toscane
  • Buy
    • Ticket and passes
    • Fares
    • Fare conditions
    • How to purchase tickets
    • Discounts
    • Lines colours
  • Travel
    • Lines and timetables
    • Travel Planner
    • Status updates
    • Dial-a-ride services
    • Travel conditions
    • PRM
    • Service Charter
    • Servizi estivi 2025
  • Discover
    • News
    • Benefits for pass holders
    • Progetti culturali
  • Talk with at
    • Talk with at
    • FAQ - Frequently asked questions
    • Ticket and passes
    • Fares
    • Fare conditions
    • How to purchase tickets
    • Discounts
    • Lines colours
    • Lines and timetables
    • Travel Planner
    • Status updates
    • Dial-a-ride services
    • Travel conditions
    • PRM
    • Service Charter
    • Servizi estivi 2025
    • News
    • Benefits for pass holders
    • Progetti culturali
    • Talk with at
    • FAQ - Frequently asked questions
Shop
Log in
Cancel
On Wednesday, 4th June 2025, there will be a 4-hour strike in Florence, Pistoia and Prato from 17:30 to 21:30.
more info
Service status
Previous
  1. Home
  2. FAQ - Frequently asked questions
  3. App at bus

App at bus

Cancel
  • You can find our app at-bus in free downloads on all digital stores: App Store, Google Play Store, App Gallery.

  • By subscribing to my at you can make the most of app’s features, such as:

    • buy tickets and subscriptions
    • receive alerts of the lines you use more often
    • save favorite stops, routes and places 

    If you have not already done so, you can also register via app; or if you want you can use at-bus app without subscribing.

  • To purchase via app you must be registered to my at:

    • to buy tickets and carnet simply log in with your my at account
    • to buy subscriptions you have to associate the profile registered on our portal shop.at-bus.it :
    •  
      • click on "buy" and then click on the icon with double arrow in the upper right
      • click on "associate a profile"
      • enter the date of birth and tax code all uppercase (attention on the android systems you have to click on 2023 and then scroll to the year of birth)
      • click on “add”

    Remember: you can associate multiple profiles.

  • No, Tabnet is not an application of ours and therefore the remaining credit cannot be transferred to our app.

  • If you have a subscription, just show your health card (or tax number); if you are traveling with a single ticket or with a carnet, you will need to show the QR Code that you find clicking on your ticket from the home page.

    By clicking on the three dots on the top right, you will find a small guide on the use about travel tickets via app and the history of tickets purchased.

  • Electronic not activated tickets remain valid 12 months from bought date.

    Tickets bought before fare change August 1st, 2023, will be usable within January 31st, 2024.

  • Yes, it will be sent to you via email once the transaction is completed.

  • Next steps in stop: you can view the next steps in stop directly on your home: 

    • click on timetables
    • select the line
    • select the direction
    • select the stop of interest and click on the heart

    Line Alerts: The bell icon will be used to subscribe you to the line’s alerts. The app will notify you close your departure:

    • click on timetables
    • select the line
    • click on the bell

    Path: you can save the main paths for your movements that will be displayed in the home.

    • click on search a path
    • select the destination
    • select the result you prefer
    • click on the heart

    Favorite places: you can also save places (home - work - generic places) 

    • click on the menu at the bottom right
    • click on favorites
    • click on add favorite place
  • We had a problem with some credit cards on the Android system; update the app from Google Play and try to make the payment.

    If you encounter further difficulties please tell us your bank and the circuit used (Visa, Mastercard) via the form Talk with AT.

Subscribe to our newsletter

By subscribing to the newsletter, you will receive updates on new services, benefits, and promotions. Click here to view the privacy policy

Autolinee Toscane S.p.A.

Viale del Progresso n. 6
50032 Borgo San Lorenzo (FI)

Partita IVA 02194050486
 

The company

  • RATP Group
  • Suppliers
  • Code of Ethics
  • QARSS integrated management system
  • PNRR
  • Whistleblowing

at

  • About Us
  • Careers
  • Press
  • Advertising
  • For companies
  • Hires
  • School and Group Visits

Follow us

  • Facebook
  • Instagram
  • LinkedIn
  • X

Select language

  • English English
  • Italiano Italiano
  • Legal Notes
  • Cookies policy
  • Privacy Policy