Penalty fares – talk to at

Write to us using our “Talk to at” form, with the subject “Duplicate Fine”, and attach the specific form that you can download from this page: https://www.at-bus.it/en/fines

Note: submitting the request does not suspend the deadlines for the fine.

On the fine notice you will find all the instructions for submitting a written defense.
You can also download the written defense form here 

Note: If you dispute a fine, the payment deadline is not suspended.
Remember that if you pay it, you can no longer contest it.

TIPS: If you need a paper form, you can request it at one of our ticket offices within 15 days of the penalty.
Please note that the ticket office does not handle fines! To submit a written defense, follow the instructions provided on this page here 

You can pay it:

• on board, directly to the staff when they check your ticket.
• at a LIS point, using the barcodes found on the notice.

Note: if you pay the fine on the bus or afterward, you cannot appeal with a written defense.

TIPS: for more information on fines, we recommend reading here

Read carefully the instructions on the fine notice; they will help you understand how to use the barcodes for payment!