Passes

It is verified through your tax code.

TIPS: always carry your tax code with you — it can be shown via your health card, the IO app, or simply communicated verbally if you have an excellent memory! 

 

When traveling by train, you must always carry either the paper or digital receipt of your subscription. 
If you also benefit from an ISEE discount, you must carry the ISEE–Tpl certificate as well (in paper or digital format).

If you purchased the subscription with us, on buses and trams you only need to show your health card or tax code.

When traveling by train, you must also carry the paper or digital receipt of your subscription, and if you have an ISEE discount, the ISEE – Tpl certificate as well (in paper or digital format).

If instead you purchased the subscription with Trenitalia, always carry the paper or digital receipt when using the bus or tram.

If you have an at subscription and your route also includes a train (e.g., in the Metropolitan City of Florence), or if you have a Pegaso subscription, when you are on board the train you must also show the TPL ISEE certificate (in paper or digital format) together with the subscription receipt during ticket inspection.

TIPS: For the Pegaso subscription, you can find more information here: https://www.regione.toscana.it/abbonamenti-ed-agevolazioni-isee

Absolutely not. The subscription remains valid until the expiration date shown on the purchase receipt.

TIPS:  Remember to request the new discount before buying a new subscription.

You probably didn’t click the password reset link sent to your email immediately, which is why it now says “Token expired.” Open the email again, click the link, and enter the new password right away.

If you want to buy a pass for a minor you must first register your own or a legal guardian’s profile.

Once approved, you will be able to register the minor’s one.

If you have difficulties please refer to our registration guide at this link: Registration guide.

If you are not a resident in Italy, visit this page: https://foreigners.at-bus.it/ , where you can download a temporary identification code (CIT) valid for 12 months.

With this code you can register and purchase your subscription. To do so, go here: https://www.at-bus.it/en/shop and upload the PDF with your code together with your ID document.

TIPS: When traveling, always keep the code with you - either on paper or on your smartphone - and show it in case of inspection.

Yes. If their profile is linked to yours, a clickable button labeled “Unlink passenger” will appear. Then, follow the steps provided.

Yes, it can be purchased for monthly, quarterly, annual, and annual student subscriptions, and in all cities except Florence.

Please note! In the cities of Siena, Grosseto, Prato, and Massa Carrara, extra-urban subscriptions for zones 1 and 2 already include the urban network of these cities. 

TIPS: For the 10-month student extra-urban subscription, urban integration cannot be purchased. If the urban network is also needed, it is recommended to purchase the annual subscription.

Write to tabnet-c@tabaccai.it 

First, the legal guardian must register on our website. After the profile is approved, they can add the minor passengers by clicking “Add passenger.” When prompted for the relationship declaration, specify the role of guardian and provide the minor’s documents. For multiple passengers, go back and repeat the steps for each one.

If you purchase online, click “Request invoice” before making the payment.
If you buy at a ticket office, ask for the invoice before paying for the subscription.

Please note! We cannot issue an invoice after the purchase.

TIPS: For income tax purposes with the 730 form, the purchase receipt is sufficient and can be downloaded from your profile.

We recommend refreshing the page using the F5 key.
Alternatively, try again after a few hours or the next day.

Please note! If it still doesn’t work, do not keep trying endlessly, as this may result in your card being blocked.
Contact us via the “Talk to AT” form with the subject “Difficulty paying with card” and provide:

• the passenger’s tax code
• the last 4 digits of the credit card used
• the date and time when you tried to purchase the subscription

The fare system established by the Tuscany Region does not allow the purchase of these types of subscriptions with a student discount.

TIPS: You can purchase them at the regular fare.

Yes, you can.
Starting in 2025, under a provision by the Revenue Agency, expenses for public transport subscriptions paid with traceable systems will be reported by transport operators to the Agency to be included in the pre-filled tax return.

If you do not want this information to be transmitted, you have two options:

1. Communicate your opposition directly to the Revenue Agency

• You can do this from January 1 of the year following the one in which you incurred the expense, until the legal deadline.
• (Art. 78, paragraphs 25 and 25-bis, of Law no. 413 of December 30, 1991, pursuant to Article 1 of the Decree of the Minister of Economy and Finance of March 29, 2023)
• You must send an email to opposizioneutilizzospesetrasporto@agenziaentrate.it with the form published on the Agency’s website, signed and accompanied by an identity document.

2. Communicate your opposition to Autolinee Toscane

• You can do this in the same year in which you incurred the expense, up to December 31.
• Simply fill out the declaration available here: shop.at-bus/opposizione.

Note: If you do not submit an opposition, the data relating to your subscriptions will be sent to the Revenue Agency for inclusion in the pre-filled tax return.