Choose the bus

For urban buses, 1 TAP is all it takes: just hold your contactless bank card to the ticket validation machine when boarding.  

For suburban buses, extraurban speed lines and mixed-fare lines (see the list here) 2 TAPS are required: one getting on and one getting off the bus, to be charged the correct fare. Attention: failure to tap when getting off the bus will result in the full fare being charged for the entire route, as the correct fare cannot be calculated.

Attention: if you forget to tap system will not be able to calculate the correct fare and you will be debitted the entire amount from where you are getting on the bus until terminus of arrival.

Operational Instructions:

Hold your card or device near the contactless ticket validation machine's sensor. Wait for the “green” light signalling a successful tap, and listen to the confirmation beep. The system does not provide paper receipts.

Please remember that if the ticket validation machine displays a “red” light, followed by an on-screen error message, the card has not been validated by the system, and the passenger does not have a valid ticket.

Actual charges for the service will appear a few days after use.

Children under one meter tall travel free of charge as long as they do not occupy a seat and are accompanied by an adult. If an adult is travelling with more than one child under one meter tall, one child may travel free of charge while the others will have to pay the expected fare.

For a fine's defensive appeal, please follow the instructions written in the fine’s notice: you can appeal within 30 days of receipt.

In case of a minor, the fine’s defensive appeal must be presented by a parent or a legal representative, writing to: fines@at-bus.it 

Please note that a defensive appeal does not stop terms of payment in reduced, minimum and full form.

If you have been fined because you were unable to prove that you were the holder of a pass, but you have bought it before the fine’s date, you can go within 15 days to Autolinee Toscane official ticket offices an fill in the defensive appeal form. Remind that you need your fine, your pass and your tax code.

Electronic not activated tickets remain valid 12 months from bought date.

Tickets bought before fare change August 1st, 2023, will be usable within January 31st, 2024.