Consumers are reminded to pay attention to the procedures for the extrajudicial resolution of disputes between consumers and businesses, including Alternative Dispute Resolution (ADR) procedures.
With resolution no. 21/2023, the Transport Regulation Authority adopted the Discipline of the methods for the non-judicial resolution of disputes between economic operators managing networks, infrastructures, and
transport services and users or consumers pursuant to Article 10 of Law No. 118 of August 5, 2022.
This Discipline allows for the resolution – through conciliation, via the ConciliaWeb platform – of disputes related to train, ship, bus, and airplane travel, asserting one's claims, including economic ones.
You can consult the cited documents and information pages by clicking here.