Children and minors

Children travel free of charge if they are no taller than 1 metre; in all other cases, the standard fare applies. If more than one child under 1 metre in height is accompanying a passenger, only one child travels free of charge, while a standard fare ticket must be purchased for the others.

The following transport conditions also apply:

  • Children under the age of 10 must be accompanied by a parent with parental responsibility, a legal guardian, a foster parent, or another person legally responsible for the child.
  • Children aged between 10 and 18 (not yet 18) must be accompanied by a parent with parental responsibility, a legal guardian, a foster parent, or another legally responsible person. They may travel with a different accompanying adult (over 18 years old) only if explicitly authorised by the parent, guardian, foster parent, or other legally responsible person through a written delegation, which the minor must carry while using the service. They may travel unaccompanied only if authorised by the parent, guardian, foster parent, or other legally responsible person, by means of a written authorisation issued as a self-declaration pursuant to Article 47 of Presidential Decree 445/2000, which the minor must carry while using the service (for users’ convenience, a template is available for download below).

The accompanying person is responsible for supervising and ensuring the safety of the minor while using the public transport service, including during the wait at the stop, boarding, alighting, and while on board, whether the vehicle is in motion or stationary, and throughout the entire journey.
In the event of non-compliance with the above provisions, as well as in cases where a minor uses the service unaccompanied without the required authorisation or is accompanied by an unauthorised third party, full responsibility for the supervision and custody of the minor lies with the parent, guardian, foster parent, or other legally responsible person, and/or the unauthorised accompanying adult.

In any case, the company assumes no obligation to supervise or take custody of minors while waiting at the stop, boarding, alighting, or while on board, whether the vehicle is in transit or stationary, and throughout the entire journey.

Example of authorization

Transport of strollers and other safety rules for children

The transport of strollers on board buses is allowed only if it can be carried out safely. Boarding must take place through the middle door, after allowing passengers to alight. Strollers may be brought on board in an open position only if the vehicle is approved for this type of transport, or if specific signage is present, or if the bus is not crowded. They must be placed in the designated areas, have their brakes engaged, and be held by the accompanying person and secured according to the required procedures.
If the designated space is shared, priority use of such spaces is reserved for passengers with disabilities. Therefore, if it is not possible to use these spaces, strollers must be folded, kept in a collapsed position, must not occupy seats, and must not obstruct or pose any danger to other passengers.

If strollers are transported in the luggage compartment of the bus, where available, the rules for luggage transport apply.

Children aged between 0 and 3 years (inclusive) may travel in approved child seats, to be secured with seat belts if available on the vehicle. It is the responsibility of the parent with parental responsibility, legal guardian, foster parent, or other legally responsible person to bring the child seat on board and ensure that the child travels safely. The Company shall not be held responsible for the suitability or legal compliance of the child seats provided by accompanying persons.

Children over 3 years of age must be transported using approved child restraint systems, if available on the vehicle, appropriate to their weight. If the bus is not equipped with approved child restraint systems, minors must use standard seat belts, if available and compatible with their height.

This provision applies only to children weighing less than 36 kg.

The following persons are exempt from the obligation to use seat belts and child restraint systems, where available:

  • persons who, based on a certification issued by a local health authority or by the competent authorities of another EU Member State, suffer from specific medical conditions or have physical conditions that constitute a specific contraindication to the use of restraint devices. Such certification must indicate its validity period, bear the symbol referred to in Article 5 of Directive 91/671/EEC, and be shown upon request to police officers or authorised inspectors;
  • persons travelling on public transport vehicles authorised to carry standing passengers and operating in urban areas.
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