Passes

You are probably entering your web-shop credentials in the incorrect section.

To get there, click on the blue button "shop"      

The yellow "User Profile" icon concerns the new Myat section.

Please note: Your Myat profile is not the same as your registration in the webshop; however, you can use the same credentials when you sign up if it is more convenient for you.

By signing up at Myat, you can monitor the status of lines you often use, receive communications about the latest news and manage your information at any time.

In "Your Alerts'' area, select the lines you want to receive alerts for. 

You will receive an e-mail in case of interruptions or service changes; you can disable the option at any time.

By subscribing to the newsletter you will receive updates on new services, discounts and promotions.

The 5,50 € are a one-off payment. It allows you not to have a card to renew and also saves any issuing costs in case of loss.

Your health card is required to verify tax code your pass is associated with.

In addition to your health card, bring your printed/digital receipt.

If you have bought your Pegaso pass using our sales channels (at bus app, official ticket offices, official retailers and Tabnet app) you will have to show your health insurance card or your tax code; while travelling by trains you will have to show your paper or digital bought receipt.

For Pegaso passes bought through other selling channels, as if Trenitalia ticket offices, you will have to show your paper/digital bought receipt also travelling by bus.

Your pass remains valid even if your facility has expired.

If documents’uploaded have expired, they do NOT need to be updated.

We inform you that in order to purchase a monthly pass, you must be in possession of the Tax Code issued by the Italian Revenue Agency. In case of not Italian resident users without an Italian health card with Tax Code, it is possible to request a temporary identification code (CIT) by accessing this page https://foreigners.at-bus.it/.  Note that the CIT lasts 12 months. 

To purchase a pass you have to register accessing the following link https://shop.at-bus.it/ and upload the pdf of your CIT together with an identification document.

When travelling, you must always have it with you in paper or digital copy and show it in case of inspection.

To register on our site you must upload a copy of an identity document (front, back) and your health card (front). Files must not exceed 2MB and must be in .jpg .png or .pdf format.

Another possible source of problems when uploading documents could be, in case of an iPhone, the use of the camera in "Live" mode to photograph documents.

Please, contact our customer service through the form in the Talk with at page by providing the tax code and e-mail address used to register your profile.

We will reset the password.

If you want to buy a pass for a minor you must first register your own or a legal guardian’s profile.

Once approved, you will be able to register the minor’s one.

If you have difficulties please refer to our registration guide at this link: Registration guide.

If 18 years old passengers are connected to your profile, it will appear “disconnect passenger” key: select this option together with passenger’s name you wish to disconnect, then follow the steps system will suggest you.

You can buy an urban supplement together with extra - urban passes of one, three, twelve months and twelve months student pass.
 

The extra - urban tickets, passes and carnet “Fascia” 1 (0-10km) and 2 (10,1-20km) in Siena, Grosseto, Prato and Massa Carrara include their urban service.

Urban supplement is not available for:

• 10-month student extra - urban pass as indicated by fare rules. In this case you need to purchase an additional valid urban pass.
• the city of Florence.

Send your query to tabnet-c@tabaccai.it, which will carry out the necessary checks and solve the problem.

Take information about the procedure at Florence Univeristy's information office and ARDSU; student pass has same characteriscs as a urbano capoluogo pass.

To use bus services you must have with you your tax code and your student card and show them if required by our attenants. If using local trains you need to show also your purchase receipt. 

A minor's profile can only be registered by a legal representative. After the profile has been approved, you can add a minor profile by selecting 'Add passenger' and 'Add minor'. When the system asks you to enter the declaration of paternity, you must specify that you are the legal representative. Enter the minor's documents. If you need to add more than one minor, return to your homepage and repeat the upload for the next one.

Please note that as a natural person for the purpose of tax deductions for the 730 is sufficient the receipt of the ticket purchased (it can be downloaded from the online portal). The invoice is issued only for those who have VAT.

• if the purchase was made from the website at-bus.it, you must open a ticket through the Form on the page Talk with at, sending the "Invoice Request Form"  downloadable HERE and attaching a copy of the receipts about the subscription purchased.

In this case, in order to process the invoice request, we need to receive the correct documentation by the end of the month in which the purchase was made. 

• if the purchase was made at the ticket office, you must request the invoice directly there before purchasing your pass. Please note, it is not possible to issue an invoice if you don't ask for the invoice before you buy your pass.

From the 20th of each month, it is possible to purchase/renew your pass for the subsequent month

Regional fare regulation allows student benefits only for under 26 aged students.

If your ISEE is under € 36.151,98 you can require ISEE profile on our website shop.at-bus.it; after you have registered your ordinary profile ask for ISEE profile, indicating your isee protocol code.

Fare increase is due to an Istat alignment expected from concession contract.

Yes, all kind of pass bought before fare change remains valid until its own expiry date.